Susan Hallstrom, BA, SSD

Susan Hallstrom is an experienced healthcare and human-services professional whose career has focused on serving older adults, individuals with complex healthcare needs, and their families. Her background includes leadership in social services, long-term care, discharge planning, care coordination, advocacy, elder care, compliance, and assisted living supervision.

Susan has served as a Director of Social Services, Discharge Program Coordinator, Compliance Officer, supervisor of assisted living homes, and caregiver. Her experience includes psychosocial assessment, individualized care planning, crisis intervention, resident and family advocacy, discharge planning, guardianship coordination, interdisciplinary collaboration, and connecting individuals with healthcare and community resources.

As a Facility Compliance Officer, Susan was responsible for monitoring and supporting compliance with DHS, CMS, Medicare, Medicaid, HIPAA, Vulnerable Adult Act, and state regulatory requirements. She has experience reviewing documentation and operational practices, identifying compliance concerns, supporting corrective actions, and helping organizations maintain regulatory standards.

Susan also brings extensive hands-on experience working with older adults and families. Her approach combines compassionate advocacy with practical problem-solving, helping individuals, families, and organizations navigate complicated healthcare systems, regulatory requirements, transitions of care, and difficult decisions.

Her academic background includes a B.A. in Professional Studies–Psychology from Winona State University, along with multiple associate degrees from Rochester Community and Technical College.